SEGi University recently organised a highly successful event on the importance of building a quality culture within organisations. The event was spearheaded by Ir. Ts. Azri, Ir. Ts. Mathan, Ir. Ts. Mohd Amin, and Ir. Dr. Patrick Teo, featuring a distinguished lecture by industrial expert Juliet Chong. Attended by 25 students and four lecturers, the event provided invaluable insights into quality improvement and its significance for organisational success.
Juliet Chong, an accomplished professional with over three decades of experience in a leading Malaysian conglomerate and extensive tenure at Hong Leong Yamaha, delivered a compelling presentation. She emphasised the critical role of quality culture in enhancing customer satisfaction, product reliability, and operational efficiency. According to a report by Grand View Research, the global quality management software market size was valued at USD 8.25 billion in 2019 and is expected to grow at a compound annual growth rate (CAGR) of 9.7% from 2020 to 2027, underscoring the increasing focus on quality management across industries.
Juliet illustrated how a strong quality culture leads to improved customer satisfaction, as products or services consistently meet or exceed expectations. This results in higher customer loyalty, repeat business, and positive word-of-mouth recommendations. She highlighted that organisations with a quality-centric approach can significantly reduce waste and optimise resource utilisation, thereby enhancing operational efficiency and reducing costs.
The event also shed light on the benefits of employee engagement in quality improvement efforts. Empowered employees are more likely to take pride in their work, leading to higher productivity and lower turnover rates. Juliet shared that companies with engaged employees outperform those without by 202%, according to a Gallup study, emphasising the profound impact of employee involvement on organisational success.
Moreover, Juliet discussed how a focus on quality fosters continuous learning and innovation. This mindset encourages employees to seek new ways to improve processes, products, or services, giving organisations a competitive edge. The Harvard Business Review reports that innovative companies grow at a rate of 16% higher than non-innovative ones, highlighting the importance of a quality culture in driving business growth.
Strong supplier relationships are another advantage of a quality culture. By promoting collaboration and trust with suppliers, organisations ensure the delivery of high-quality inputs, fostering reliability throughout the supply chain. Juliet pointed out that companies with robust supplier relationships experience 38% fewer supply chain disruptions, according to Deloitte.
The event concluded with a discussion on regulatory compliance and risk mitigation. Adhering to quality standards and regulations not only reduces the risk of fines and penalties but also enhances an organisation’s reputation. Juliet noted that companies with strong compliance programmes see a 64% reduction in incidents of fraud, as reported by the Association of Certified Fraud Examiners.
SEGi University’s commitment to excellence was evident in this event, providing students with cutting-edge knowledge and practical insights into quality management. By hosting such informative sessions, SEGi ensures its students are well-prepared to meet industry demands and excel in their future careers. This event showcased SEGi’s dedication to fostering a culture of quality and continuous improvement, positioning its students at the forefront of industrial innovation.
